Product Care and Frequently Asked Questions

How to care for and dispose of your products responsibly

Wisdom Power Plus Rechargeable Toothbrush

My Wisdom rechargeable toothbrush has stopped working, how do I fix it?
If your rechargeable toothbrush has stopped working it may be due to build-up of toothpaste residue in the head. To check to see if this is the cause, please follow the steps below:

1. Ensure brush is fully charged by following charging instructions in product information leaflet supplied with product. Please also see link to the leaflet here.
2. Remove head. Tap gently to dislodge any loose, hardened toothpaste. If any toothpaste residue is present inside the head run under tap for 1 minute to remove. Pay close attention to head disc to ensure it can move freely. Allow to dry.
3. Replace head and turn on

If you are still experiencing problems with your rechargeable toothbrush please contact us.
DO NOT attempt to remove residue from the top of the handle where the head attaches or remove the handle base cap, as this may cause damage to the unit.
How do I care for my Wisdom Power Plus rechargeable toothbrush?
Please follow the steps below:

1. After use rinse the brush head thoroughly for several seconds with the toothbrush switched on under running water.
2. Ensure all toothpaste residue is wiped away from brush head and handle after use (remove head if required to ensure all residue is removed).
3. Dry handle and store toothbrush on charging base.

It is important to always follow the directions for use information contained in the product information leaflet provided with the brush. For further information please see product leaflet.
Does Wisdom have a warranty period for rechargeable toothbrushes?
Yes, Wisdom offers a 1 year manufacturer warranty for the Wisdom Power Plus Rechargeable toothbrush commencing from the date of purchase.
Within the warranty period, we will repair or replace an appliance with material or manufacturing defects.
The warranty does not cover; damage due to improper use, normal wear or use, foreign intervention or changes to the original state of the appliance as well as in the case of (inappropriate) industrial use.
The warranty becomes void in the event that the appliance is opened or repairs are made by an unauthorised person.

Please keep your till receipt safe as this will be required for validation of your warranty.
How do I dispose of my Wisdom Power Plus Rechargeable toothbrush?
This product should not be disposed with other household wastes throughout the EU.
To prevent possible harm to the environment or human health from uncontrolled waste disposal, recycle it responsibly to promote the sustainable reuse of material resources. Disposal can take place at appropriate collection points provided in your country.
When the battery in the toothbrush handle is exhausted and will not accept any further charging it should be removed from the unit and disposed of in accordance with local regulations with respect to rechargeable batteries. Contact your local council to determine the correct procedure for disposal.

If you require any further information on this matter please refer to the leaflet enclosed in product packaging.

Wisdom Spinbrush

How do I care for my Wisdom Spinbrush?
Please follow the below instructions to ensure you care for your brush correctly:

1. After use rinse the brush head thoroughly for several seconds under running water.
2. Wipe away and remove all toothpaste residue from the head and handle after use as hardened toothpaste can lead to damage of the internal mechanism.
3. Dry handle.

If you are still experiencing problems with your rechargeable toothbrush please contact us.

*Please note it is important to NOT immerse handle in water as damage to the unit may occur
How long will my Wisdom Sprinbrush last for?
Dentists and hygienists recommend that you replace your toothbrush when bristles become splayed or every 3 months whichever is soonest. This is important as a worn out brush is not as effective at removing plaque. Wisdom Spinbrush does not have a replaceable head and so should be used and replaced as recommended above.

The batteries in Wisdom Spinbrush ARE replaceable so can be replaced if required before the recommended time has elapsed.

Wisdom Bright Star

How does my Wisdom Bright Star toothbrush work?
To activate Wisdom Bright Star, touch finger onto the two metal contact points on the base of the brush until flashing starts. If the brush does not activate through touch it can be activated by placing the metal contact points in contact with water.
Can I replace the batteries in my Wisdom Bright Star toothbrush?
No, batteries used in Wisdom Bright Star are non-replaceable and are designed to last the lifetime of the brush.
How do I dispose of the batteries if I wish to recycle my Bright Star toothbrush?
Before discarding, please follow the steps below in order to remove the batteries for recycling. Please note this will destroy the product.

The batteries are non-replaceable and the toothbrush is designed to securely protect the internal elements of the brush. Therefore, additional force from an appliance (e.g. pliers) may be required in order to complete the below steps.

1. Grip the upper part of the brush firmly.
2. Twist the base of the brush with force anti-clockwise until base cap loosens at the visible parting line.
3. Remove batteries and dispose in accordance with local waste regulations.

General Product Disposal

Is Wisdom packaging recyclable?
Yes, the cardboard and plastic materials used for Wisdom packaging are recyclable where facilities exist.
Please contact your local council for information on your nearest appropriate recycling collection point.
Are Wisdom manual toothbrushes recyclable?
Yes, Wisdom toothbrushes are recyclable if materials are able to be separated and where facilities exist (in order to separate the product, the metal staple will need removing which holds the filaments in place).
If product is unable to be separated, your local council may have 'mixed plastic' & 'non-ferrous' metal disposal areas at your local disposal collection point.
Please contact your local council if you require further information on your appropriate recycling collection point.
How do I dispose of Wisdom electrical products?
Wisdom electrical toothbrushes should not be disposed with other household wastes throughout the EU.
To prevent possible harm to the environment or human health from uncontrolled waste disposal, recycle it responsibly to promote the sustainable reuse of material resources. Disposal can take place at appropriate collection points provided in your country.
When the battery in the toothbrush handle is exhausted and will not accept any further charging it should be removed from the unit and disposed of in accordance with local regulations with respect to rechargeable batteries. Contact your local council to determine the correct procedure for disposal.